The policy below is our “Privacy Policy” which describes how ‘Agrozone Service Private Limited’, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at Lotus House, 5th Floor, 33 A, New Marine Lines, Mumbai 400020 (“the Company”) deals with your information when you visit the website [] (“Site”), its mobile applications including ‘AZ Partner App’ & ‘AZ Shipper App’ or similar applications provided on other electronic devices (“App”). By accessing, using, visiting or registering with the Site and/or App through any online interface including through hyperlinks, tools, software and data feeds (the “Platform”), the services provided on, from, or through the Platform (“Services”), you are accepting and consenting to collecting, storing, processing, transferring and sharing of your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy. If you object to any the content of this Privacy Policy including the nature of information collected/ used/ disclosed by us as per the above-mentioned conditions, then we request you to not click on the “I Agree” button at the bottom of this page OR in the pop-up window, to not access or visit the Platform, to not register yourself and to not use the Services.

We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. For the purpose of this Policy, Personal Information means any information that relates to a user, which, either directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying such user including but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or home.

We regularly keep monitoring our Platform to ensure that the Platform is kept safe and secure.

A.Collection of your data

When you visit the Site or use our Service, we collect and store information about you, your computer or mobile device and your activities. We collect your Personal Information or Non Personal Information (as hereinafter defined) when you download and use the Site/App and at the time of your registration with the Website/App. “Non-Personal Information” means and includes any information that does not reveal your specific identity, such as, browser information,

information collected through cookies, pixel tags and other technologies, demographic information etc. Our Site/App gathers some information automatically when you visit the Site/App and stores it in log files. We may collect certain information about your computer or other electronic device through which you have accessed the Site/App to facilitate, evaluate and verify your use of the Site/App. The information collected by us may include, but is not limited to:

  1. Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system);

  1. Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically);

  1. Your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services; and

  2. How long you visited our service and which features you used.

We also automatically collect and store certain types of information about your use of the Services, including information on the manner of usage of the Services by you, your purchasing pattern and information about your interaction with content and services available through the Platform. Like many websites, we use cookies and certain other unique identifiers, and we obtain certain types of information when your web browser or device accesses the Services. The Platform is operating as an online platform conceptualized with the aim to make available the best products and prices to the customers as per the needs of the customers. From this perspective, and in order to continually improve our products and services, we (or other third parties authorised by us), collect and store the information provided by you. We collect information primarily to ensure that we are able to fulfill your requirements and to deliver personalized experience.

We may ask you whether we may access the contact list/ phone book on your device. When this permission is sought, you have the control wherein you can select the contacts which you want to be added in the App. The newly added contact will be linked to your account and displayed on the web portal as well. You may choose not to give us access to your contact list in which case the Application will still function properly but this functionality would not be available to you.

We have assumed that you have allowed to us to access your internet network. If this permission is not given then you will not be able to sign in to the Platform.

A user can access our website anonymously (as a guest user) but in that case, all functionalities of the Services shall not be available to him.

B.Purpose of collection/ usage of your data

The personal data and information provided by the user and collected by us is kept strictly confidential and is used by us for the below mentioned purpose:

  1. to take and complete orders, deliver products and services, process payments and communicate with you about orders, products and services, and promotional offers;

  2. to create your account on the basis of the information provided by you, to manage your account, to customize your experience;

  3. to notify you regarding your account, to resolve a dispute, to confirm your identity in order to ensure that you are eligible to Use the Site/App;

  4. to troubleshoot and provide you an efficient service like providing you customer service, resolving your technical issues, sorting and managing latest postings, managing traffic on the Platform and the key word searches;

  5. to communicate with you in relation to the Services;

  6. to display interest-based ads for products, services and features that might be of interest to you. We do not use information that identifies you personally in order to display such interest-based advertisements;

  7. to provide additional services including but not limited to improving and updating our services, recording and keeping information of the users with the Company, preventing the users from providing fraudulent information; and

  8. if required to comply with legal requests because the Company believes, in good faith, that it is necessary to:

    • fulfil legal obligations or to enforce these terms and conditions;

    • defend accusations relating to the infringement of copyright/ trademark laws from third parties or to look into complaints received from other Visitors regarding content posted by you;

    • protect the Company’s systems and its users rights, property and security.

By contacting us in any way and by providing us your phone number and contact details, you thereby give us the unequivocal right to:

  • Contact you through various mediums, including but not limited to phone calls, emails, etc. or make a phone call to you to discuss your query or request;

  • Share the contact details provided by you with the service provider or agent or representative available on or through the Site/App who may be in a position to sufficiently answer or respond to your query, including but not limited to third party service provider;

  • The Site/App and the other service provides/affiliates/agents on the Site/App shall only use the information provided by you above, for the purpose of ensuring complete provision of Services to you and for the purpose of appropriately responding to your query/question/request/concern.

We understand that your contact details are important to you, and we shall bind the service providers/agents/affiliates that we share your contact details with, with the same level of protection as required under the applicable laws.

C.Sharing/Disclosure of your data

  1. Your personal data is kept confidential and secured with us and not disclosed to any third party. However, we may:

    1. share your data with vendors or manufacturers of the products/services ordered by you;

    2. share your data with third party service providers whose services we engage for various purposes associated with fulfilling your orders and for providing you a better experience for example for delivering packages, processing payments received from users, sending communications, analyzing data, providing marketing assistance, providing search results and links, transmitting content, assessing and managing credit risk and providing customer service. These third-party service providers have access to personal information (including your name, address, email address, or telephone number) about your visits to the Platform and Third-Party Websites, needed to perform their functions, and as per our contracts with them, they are not permitted to use it for other purposes;

    3. share such of your data with ad companies that allows them to serve you with more relevant ads and to measure their effectiveness. [We never share your name or other information that directly identifies you when we do this]. Instead, we use an advertising identifier like a cookie or other device identifier;

    4. store information in locations outside the direct control of the Company (for instance, on servers or databases co-located with hosting providers) and Your use of the Site/App shall constitute consent for the same;

  1. disclose Your information, to any of the Company’s related or group companies including but not limited to, the Company’s subsidiaries or ultimate holding company and its subsidiaries, as the case may be and Your use of the Site/App shall constitute consent for the same;

  2. share your data when required in order to comply with any legal requests or an order from the government and/or a statutory authority, or in order to enforce or apply Company’s Terms of Use or to protect the rights, property, or safety of Company’s users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;

  3. transfer all our customer data if we sell or buy other businesses or services. In such transactions, customer information is usually one of the transferred business assets but would be subject to the commitments made in any this Privacy Policy (unless we have sought the customers’ consents otherwise). Also, if at all, our Company or any of its affiliates gets acquired then, or substantially all of their assets are acquired, customer information will be one of the transferred assets.

  1. The Company takes reasonable commercial efforts to ensure the security of the systems with regards to the transmission of data during the usage of the Platform by the users. We regularly carry out assessments to ensure the security of the data collected by us. However, please note that there is no guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If the Company learns of a security system breach, then we shall immediately notify you within the time lines required by law by e-mail as well as a notification on the Platform so that you can take appropriate protective steps.


We may use cookies to manage our users’ sessions and to store preferences, tracking information, and language selection. Cookies are in the nature of automatic information generated and may be used whether you register with us or not. The types of information a cookie collects include the date and time you visited, your browsing history, your preferences, your username. In some instances, our third-party service providers may use cookies on the Platform. We cannot control or access cookies used by third-party service providers. This Privacy Policy covers only Cookies used by us, and not any cookies used by third parties. You have the ability to either accept or decline the use of cookies on your computer, whether you are registered with us or not. Typically, you can configure your browser to not accept cookies. However, declining the use of cookies may limit your access to certain features of the Platform.

E.Third party applications and websites

In addition, the Platform may occasionally contain links to Third-Party Websites. If you click on the links to Third-Party Websites, you leave the Platform. The Company is not responsible for the content of these Third-Party Websites or for the security of your personal information when you use the Third-Party Websites. These third-party service providers and Third-Party Websites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. They may collect information such as your IP address, browser specification, or operating system. This Privacy Policy does not govern personal information provided to, stored on, or used by these third-party providers and Third-Party Websites. We recommend that when you enter a Third-Party Website, you review the Third-Party Website’s privacy policy as it relates to safeguarding your personal information.

The Company uses User-Experior, a third-party Software Development Kit for the purpose of analytics and troubleshooting the App. Please find the data security policies of User-Experior here at

F.Storage of your data

  1. We store all the information you provide and the information collected by us so long as you use our Services or as long as it may be needed to achieve our business objectives.

  2. By submitting your information on our Site/App, you agree to the handling of your information by the Company in a manner as stated under this Policy. We will take such steps as we consider reasonably necessary to ensure that your information is treated securely and in accordance with the Policy.

  3. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused as a direct result of our gross negligence or willful default.

G.Grievance Redressal

For any complaints/grievances/discrepancies against usage of the Services by any third party/ the Company, please contact our Grievance Officer, [Jayyaa Prasad], having e-mail address []. The subject of your e-mail should state “Complaint arising from use of Company’s services”. We shall immediately look into the same and undertake the necessary action required to be taken by us in our capacity as an intermediary.

Delete your information or account:

To delete your account/information, you need to send an email to providing basic info such as name, email and phone number.

If you request that we delete your account or content, it may take up to 90 days to delete your information after we begin the account deletion process or receive a content deletion request. After the information is deleted, it may take us up to another 90 days to remove it from backups and disaster recovery.